Our warranty, including what it doesn't cover

What a warranty on injection actually covers

This is the part nobody explains, and it causes more disputes than the term length ever does. A warranty on injection work covers the crack or the joint that we sealed. It does not cover a new water path opening somewhere else in the same wall.

That is not a weasel clause, it is physics. Sealing from the dry side redirects water rather than removing it. The water arriving behind the wall has not gone anywhere — it now has one fewer way through, so it goes looking for the next weakest point. On a wall with several potential paths, sealing one can genuinely bring on another, and any contractor telling you otherwise is either inexperienced or not being straight with you.

We tell people this before the work, in writing, because under Queensland law the statutory warranties in Schedule 1B of the QBCC Act cannot be excluded by anything written on a quote. “No warranty” wording is void. The only thing that genuinely protects both sides is documented advice given in advance, so ask for the redirection risk in writing before you accept any negative-side scope — from us or from anyone else.

How a claim gets assessed

We come back and look at it, against the photographs taken before and after the original job. Those are shot from fixed positions for exactly this reason: it is the difference between comparing two records and comparing two memories.

What we are working out is whether water is coming back through something we sealed — our problem, our cost — or through a different path that was always there and has only now become the easiest way through. That second case is the awkward one, because it is genuinely not a workmanship failure, and it is why the paragraph above about redirecting water matters more than any term length.

Ring us before you ring anyone else. A repair that has moved rather than failed usually gets sorted quickly, and we would rather look at it than read about it.

What will void it

• Later work by others on the same element — a new penetration drilled through a sealed wall, for instance
• Structural movement after the repair. Injection resin is not a structural product and a wall that starts moving will crack again alongside the repair
• Removing or blocking drainage we identified as part of the scope. If we tell you the ag line has to be cleared and it isn't, the wall is being asked to do a job it was never going to do